Frequently Asked

Questions
Booking Info
A signed contract and a 20% non-refundable retainer must be submitted in to confirm your booking. Then, the final balance is due 14 days before your event or the full payment is due at the time of booking if reservation is made within less than 14 days.

We now allow self-pick up rental options for our marquee numbers only. Unfortunately, this option is not available for marquee letters.

Depending on the time of year, we are able to offer our services outside of the Vancouver Lower Mainland. However, additional travel fees will apply.

Cancellations are accepted 14 days before the event date for a refund of the balance minus the retainer fee. Cancellations made less than 14 days before the event date will only receive a 50% refund. Cancellations made 7 days before the reservation will not receive any refund.

Product Info

The price will depend on:

  • Quantity of letters

  • Size of letters

  • Event location

  • Rental time

  • Pick up time

  • Set up details

    • is a ramp/elevator available if the event isn’t taking place on the ground floor?

    • is there a loading dock?

    • will the signs be set up outside or inside?

    • will the signs be set up on a stage?

 

For a quote and to check our availability, please contact us.

Please review guideline here.

For the MARRY ME signs, it will depend on how spaced out the letters are but they will need at least the following space:

2ft – 14ft wide

4ft – 28ft wide

5ft – 35ft wide

Yes, we can switch the light bulbs to colour-changing bulbs only on our 2ft and 4ft marquee letters at an additional cost.

Unfortunately, we only have white marquee letters that have colour-changing light bulbs.

Yes, you can set up our marquee letters outside in a covered or uncovered area, near a power source. If it starts to rain, you must unplug the letters to prevent damage to them.

The marquee letters require power to turn on. If there is no power near by, the client is responsible for providing power.

We do not sell any marquee letters or any of our rental items. Also, we do not disclose any information on where to purchase them.

 

Do you want to pick it up yourself?

If you have transportation for the Marquee Letters, you can pick it up yourself. This is a good value option if your transportation has space for it. 

Address

2633 Viking Way, Richmond, BC V6V3B6

Hours

Weekdays - 9AM to 9PM
Saturday & Sunday - 9AM to 9PM